Reservation Center

Operations Streamlined to Bring Maximum Efficiency

Quick access coupled with the easy to understand GUI makes it effortless for you to carry out everyday reservation operations. The centralized reservation displays real-time availability of room, rates, guest profiles and other reservation tools enables you to manage every type of reservation scenario.

Check Availability

Beautifully Intuitive Interfaces

eZee PMS system offers a variety of views providing important information like guest name, room type and the status of the room which helps you track and manage all the reservation at your property. As per your requirement, you can select the most preferred interface or easily switch from one interface to another. The type of interface varies from Room Interface which provides a graphical display ‘up-to-the-minute’ status of all the room at your property, whereas List Interface provides similar information in a list format. The Tape Chart Interface informs you about property’s room status with guest names for a specific date range and Report Interface as the name suggest offers a variety of reports. Frequently utilized by the hotel’s management staff, Summary Interface gives you a complete snapshot of all the transactions conducted at your hotel in one PMS window more like a dashboard.

Rate and Room Availability

One of the most fundamental information which every person requires is right at your fingers tips in the PMS. One click and you are able to view all the various rate plans and rooms available at your disposable with hotel PMS.

Reservation Management

Search Reservation Handle all the reservation queries with guest by easily fetching all the reservation details with hotel PMS which combines various filters with all the reservation types giving you the most accurate search result.	Guest and Company Profile The comprehensive profile management tool of hotel PMS system lets you access your guests and company information which is displayed in a tidy and easy to understand format.	Best Rate Management Manage diverse set of rate plans for your guest, corporate clients, group bookings and any other custom rate plan you wish to add. Offer special rate plans for special weekend or upcoming festivals, the tools gives you all the flexibility.	Cancellation / No-Show So the guest canceled on their reservation or they did not show up at all, don’t fret, a single click will take care of that booking and the system will automatically update inventory across the channels and your hotel website.
Release Reservation Policy In a rare scenario where a booking requires the hotel for a change in the hotel’s reservation policy, this feature will allow you to customize the booking and release the reservation for other guests without blocking your inventory. For example, a guest has agreed to pay % of amount for a booking and the guest fails to meet the commitment. You can release the reservation for other guests and ensuring no loss of revenue.	Booking Confirmation The PMS system can send out automated confirmation via Email or SMS to all confirmed bookings. Your staff can even print a hard copy for walk-ins or any guests who requests it.	Reservation with Minimum Inputs The booking process is as simple as it can get, the process flow has been designed keeping in mind the complexity of various booking types ensuring that you require minimum number of inputs.	Instant Multiple Bookings Create multiple bookings at once, the hotel PMS system will easily allow you to create different bookings including/excluding room types and/or extra add-on as per the different requests and all the bookings can be edited anytime if need be.

Room Allotments

Room Allocation as per Preference

Every guest or group which visits your hotel is different and so are the needs or the preference they may have. You can allocate the room to the guests according to their standard preferences such as room type, view type, suite name or you can even add a custom preference beforehand which is unique to your hotel making it easy for you to identify and allocate.

Best Occupancy Level Allocation

Between walk-ins, bookings from hotel website and channel bookings, it can get overwhelming at times or in some cases lead to errors in room allocation. But that is not a problem here, when you are allocating a room to a guest, the hotel PMS software will automatically compare the occupancy levels and dates and suggest you the best available option.

Check-In

Configure Charges

Creation of extra charges or any other miscellaneous charges is very straightforward. You can configure any kind of charges beforehand and those charges can be grouped for easy identification. In addition, if a guest is requesting for a service whose charges are not present in the system, you can manually add any custom charge to the bill as per the convenience. All of the charges in the system are accurately reflected in various reports, making it easier to track different charges and leaving no room for error.

Front Desk Operations

Guest services with a smile

FrontDesk is the heart of every hotel’s operations, it acts as the center of operations where majority of the information passes through and processes are triggered. All the information is displayed in an easy GUI with organic process flow making your front desk operations more streamlined and efficient.

Generate Electronic Card Key The security of your guests and hotel is a top priority and Electronic Card Keys have become a norm in the industry today. Now you can generate card key from the system directly for the guests, the property management system will specifically check for the check-in date to check-out date matching with the room allocated. Once it has been generated, the guest can only use the key for the duration of the stay and for that specific room, after check-out, the key is rendered unusable.	Guest Notifications Nothing impresses guests more than prompt confirmation of their requests, whether it is receiving email/SMS confirmation for their booking or receipts in their email after payment. You can pre-configure email and phone number in guest profile, once configured, the PMS system will automatically set out the notification as per the process.	Internal Notification You have a big group of corporate guests coming to your hotel on a short notice, now you have to notify various departments in the hotel to get everything ready, so how do you contact them? You don’t; the system does, eZee FrontDesk has its own internal messaging system, which sends out important notification as per pre-configured settings or you can even send out custom message in pop message, email and even SMS.	Bar or Unbar Phones Telephonic service in the rooms are often misused by the staff leading to extra costs which are incurred by the hotel. Now you can secure the service from the system itself, the phone will be active only when the room is occupied by a guest and automatically bar the phone once guest checks out and you never have to worry about someone misusing the service.
Share Information with Third Party Software Hotels in many regions are required to share the guest information with Government Agencies as per local law or Third Party Guest Service Systems. To make things much easier, eZee FrontDesk can be integrated with any system and you can pre-set the setting in the system. Depending on the configuration the guest information is automatically shared with the local system when guest checks-in or you can share the information manually as per the requirement.	Early Check-In Charges More often than you think, guests do arrive at the hotel before the hotel’s check-in time. Guests can request to check-in early instead of waiting in the hotel’s lobby. To simplify the early check-in process and charges related to it, we have a pre-configured early check-in charge. In addition, you can always modify the charge as per your hotel’s policy or even add the charge manually during check-in process.	Live Inventory Update Bookings for hotels come from variety of sources, from channels (OTAs), agents, hotel website, emails and walk-ins. The live inventory update will sync inventory across the board reducing instances of overbooking and unwarranted communication with guests saving you revenue and time.	Black Listed Guest Alerts The property management system maintains a database of the guests which have been barred in the past by the hotel. If the reception desk doubts that the guest is on the list, just with a single click, the guest details will be matched with the database and alert the staff. The staff can also override the ban manually if the guest has been part of the list by mistake.

Profile Management

Understand your relationships better

Guest Profile

You can store all the standard contact information of your guests as well as custom information as per the requirements. The profile is the focal point of the guest through which you can track all bookings, reservation history, transactions, etc. For recurring guests, the system will automatically identify contact information from the profile and send out auto emails/SMS from the system upon booking.

Company Profile

For your regular corporate clients, you can create custom company profile in which it will store all the information of the guest connected with the company. You can easily identify and efficiently manage the company guests at your hotel.

Linear/Non Linear Rates

Set the linear rate for your hotel by defining weekday and weekend rates, which becomes the base line rate for your hotel. Furthermore, you can also define tariff for extra adult and extra child for the room types.

Rates Inclusive/Exclusive Tax

Not every service in hotel is taxed and keeping that in mind, we have created a easy to use tool which lets you define which rates are taxable and which are not. In the rate screen, you will be able to easily distinguish between rates inclusive of taxes and rates exclusive of taxes. In addition, you can always change the parameter as per the changing requirement.

Seasonal Rates

During high seasons, you want to reach the maximum occupancy and yield and for that you need to have the most appropriate rates structure. eZee FrontDesk lets you configure season and define rates in the system which will be active for a specific period of time. This configuration updates the rates instantly in the system as soon as the season kicks in. This period can be set as per your discretion and can be modified at any given time by changing the dates, giving you complete control over the seasonal rates.

Rate Management

Flexible rate management for higher revenue

Revenue Management

Increase your occupancy with optimum yields

Yield Management

Get more competitive with Yield Management which allows you to regulate special rates based on your hotel’s occupancy level. For example, you can set up two different rates, one when your hotel is at 60% occupancy and another rate for 80% occupancy. The PMS software will automatically update the rate as the hotel reaches the occupancy level. If neither of the conditions are met, the hotel will stay at the default rate level.

Special Rates for Business Source and Travel Agent

Define special rates for your business partners such as car rentals, local travel agent, travel websites (OTA) and any other company with business relations. Once you have set up individual rates, it will automatically reflect in your bookings by tying it correctly to the source account. This makes it easy for you to keep track transactions taking place with all your business sources and OTAs.

Back Office Operations

User Roles and Access Rights

In eZee PMS access to different features and information can be controlled by associating appropriate Role to user. User profiling allows you give access to the user by selecting the specific rights/privilege. User will only be able to access those operations which are defined in their user role as per your configuration.

Night Audit

One of the most critical operation in a hotel’s business cycle, Night Audit summarizes your daily activity covering every aspect of your hotel’s operations. Night Audit process in eZee FrontDesk is done with a single click, which automatically puts together the summary of the day’s activities for verification. The management and accounting team will get a complete picture of the previous day, making it easy for evaluation.

Shift and Cash Management

Whenever a front desk operator completes their shift and log’s out in eZee FrontDesk, the PMS system will automatically generate a cash report. This ensures accountability during shift hours and gives you precise information about the transactions.

Receivables/Payable

Maintain daily miscellaneous sales and expenses in a dedicated account.

In House Operations

The features and tools for conducting in-house operations have been developed by working closely with the industry experts and keeping in mind the complexity of operations. These features will help you speed-up your housekeeping services, payroll and maintenance with relative ease.

House Keeping

Housekeeping Manager

Maid Management

Payroll Management

Employee Management

Time/Attendance Management

Loan/Advance

Maintenance Module

Poor maintenance can lead to unhappy guests. The dedicated maintenance module gives you a bird eye view of the hotel’s equipment and their maintenance status. The system keeps track of all the equipment, stock of spare parts and maintenance work. Streamlining your hotel’s maintenance activities is the best way to reduce overall costs.

Event Management

Create custom packages as per your regular events ranging from wedding weekends, receptions to business conferences or any other custom event you want to host at your hotel. You can create complete package covering all the minor or major details going into the event. Create menu cards, invites, set sitting arrangements, themes, equipment to be used and even set the duration of the event. Giving you a complete picture of your resources in use and time, allowing you to plan in advance for other events.

Quotations/Invoices

Send out quotations for the events to the potential guests. You can also create and save pro-forma invoice templates in hotel system, saving you valuable time at the time of need.

Taxes

The system calculates and applies the taxes to the guest folio as per the pre-configured setting. You can set up to 4 different types of taxes depending on the requirement as per your hotel’s geographical location. To give you even more control over tax charges, you can either waive of taxes from the final bill amount at the time of check-out. For example, waiving taxes for senior citizens can be done with a single click. Read More

Exclusive/Inclusive Charges

Tax Slabs

Room Charges

Extra Charges

Transfer from POS

Transfer from Telephone System (PABX)

Transfer from Internet Billing System

Charges from Pay-out Voucher

Charges

Mobile Application for Instant Hotel Reports

eZee’s Mobile App for PMS reports offers a unique opportunity to receive instant summarized reports of reservation and revenue data of your hotel right to your tablet and smart-phone. You can get reports of the current day, period to date and Year to date room revenue as well. Selecting a particular time period for the reports, you can get various reports on your mobile device through eZee iReport

Revenue Summary with Average Daily Rate

The Revenue Report gives you a summary of the hotel’s over all revenue.

Occupancy Chart

Giving you flash data of the hotel’s overall occupancy.

Room Status Summary

This will give you a snap shot of your property with count of available rooms, sold Room, complementary rooms, expected check-in/out, etc.

Daily Summary Report

PreZee hotel PMS provides the data of today, period to date and year to date room revenue, extra charges received, miscellaneous sales and more.

Operational Report

This report gives you the summarized data of the hotel’s quarterly performance in terms of Available Rooms, Total Nights Sold etc.

Folio and Vouchers

eZee FrontDesk provides you with the widest range of folio related operational features, giving you the flexibility you require to process diverse set of operations. In addition, you can create vouchers from the system for accounts receivable, payable and other charges.

Versatile Folio

Split Folio

Folio Transfer

Group/Event Folios

Multi-Currency Support

Online Distribution

The seamless integration with online booking engine and channel manager will be the solid foundation on which your online distribution will grow exponentially. As soon as you receive a booking from any travel website or your own hotel website, the system will update itself. The revised inventory will be updated automatically across the board and as a fail safe system, we have even included manual update in the system.

Online Booking Engine

Channel Manager

Other Services

Apart from giving you complete control over the main processes of your hotel, eZee FrontDesk offers ample options to many smaller and critical services. This services might seem small but they are critical in shaping your hotel’s perception in the eye’s of the guest.

Laundry

Minibar

Lost and Found

Currency Exchange

Integration

eZee FrontDesk has ready integration with more than 300 third party hardware and software providers in the industry from all over the world. The seamless integration enables your hotel to easily adapt eZee FrontDesk for your hotel and smoother operations. Our dedicated tech team works closely with the companies from around the world to keep up with the changing standards worldwide.

Self-Check-In Kiosk

Self-check-in Kiosk can greatly reduce front desk traffic during peak hours and allow your guests to check-in faster and hassle free. By offering your guests with automated self-check-in service, you provide guests with alternate choice to improve their check-in/check-out process.

System will identify the room and update the inventory instantly while providing guests with a folio receipt to complete the process in minutes. This facility will also greatly reduce the time to process guest registrations, check-ins, and checkouts and reduce waiting time in the reception area.

Furthermore, it will enhance the guest’s experience and allow staff to provide higher customer service with more personal attention where it is required. Self-service kiosks enrich the guest’s experience with the property and helps hotels meet every guest’s expectations.